877 GRIEVANCES REDRESSED OUT OF 938 IN LAST TEN MONTHS WITH 61 PLAINTS UNDER INVESTIGATION : GHANSHYAM THORI
Jalandhar, June 22 2021 – Setting another benchmark in the public delivery system, Jalandhar district has bagged the top position in the state in redressing people’s grievances by resolving hundred percent complaints within timeline in the last ten months.
Divulging the details, Deputy Commissioner Ghanshyam Thori said that as many as 877 complaints have been resolved out of a total of 938 during this period which accounts for 85.34 percent of the total complaints. He added that no complaint was pending beyond the timeline as all of them were redressed within the stipulated time-frame. This achievement also translated into zero percent pendency beyond timeline. The remaining 15 percent i.e. 61 complaints are under investigation within timeline.
The DC said that PB-PGRAMS portal was launched to provide a time-bound and smooth solution to public grievances. He stated that the portal aimed at providing a one-stop digital platform to all kinds of grievances with special focus on in-time remedy to reported complaints as any matter filed on this unique system is redressed within a time period of seven days from the date of filling.
The DC said that to facilitate citizens with assistance in logging complaints on the portal, the district administration had already started the complaint filing services at Sewa Kendras. He added that people either can file a complaint directly or visit nearby Sewa Kendras to submit a complaint with the required documents. A facilitation fee of Rs. 10 is collected by the Sewa Kendra adding Mr. Thori exhorted people to utilize this grievances redressal mechanism to get time-bound solutions to their issues.
The deputy commissioner said that directions have already been given to the officials to strictly adhere to the timely resolution of the complaints filed by the citizen on the portal. He said that the Punjab Government is committed to giving topmost priority to settle all the concerns of citizens as soon as possible through this digital medium. Meanwhile, he also lauded the team spirit demonstrated by the entire team of district administration to make this portal a successful venture in Jalandhar and directed the officials to continue to exhibit such zeal and passion towards citizen service.
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